Privacy Policy

lens.my ("we," "our," "us") operates the website https://www.lens.my/ (the "Site"). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our Site.

By accessing or using our Site, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

When you use our Site, we may collect the following types of personal information:

Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address, and payment details.
Account Information: If you register an account, we may collect login credentials and preferences.
Transaction Data: Details of purchases and transactions made on our Site.
Log Data: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other analytics.

2. How We Use Your Information

We use the collected information to:

Process and manage orders, payments, and deliveries.
Improve our Site’s functionality and user experience.
Send updates, promotional offers, and customer support notifications.
Detect and prevent fraudulent activities.
Comply with legal obligations and enforce our policies.

3. Log Data & Cookies

Like many websites, we collect information your browser sends when you visit our Site ("Log Data"). This may include:

Your IP address
Browser type and version
Pages visited and time spent on them
Date and time of visit
Referring website
Other usage statistics

Additionally, we use cookies to enhance your browsing experience. You can set your browser to refuse all cookies or alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.

4. Data Protection & Security

We take reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share your information with:

Service Providers & Partners – To assist with payment processing, delivery services, and marketing efforts.
Legal Authorities – If required by law, legal proceedings, or to protect our rights.

6. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information.
Opt-out of marketing emails by clicking "Unsubscribe" in our emails.
Request a copy of the data we hold about you.

To exercise your rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site after changes indicates acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 Email: asklensmy@gmail.com

By using our Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy.